Global grievance hotline

Línea Global de Quejas y Reclamos

全球申诉热线

Report grievances safely, securely, anonymously and with confidence


The Trafigura Group encourages the identification and escalation of issues that may negatively impact the operations or reputation of the Group; the wellbeing of its employees; or the communities within which the Trafigura Group undertakes its commercial activities.

 

To help facilitate the speed and ease with which issues can be escalated, Trafigura has retained a market leading grievance escalation supplier called ‘NAVEX Global’ to provide an anonymous 24/7/365 manned telephone hotline and web reporting service for the reporting of grievances.

 

A “grievance” is any negative feedback or genuine concern from a stakeholder related to Trafigura’s operations or activities. Our criteria for acceptance of a grievance are broad and flexible in order to accommodate as wide a range of grievances as possible. This service is available to all internal and external stakeholders. At a global level, grievances can be logged via the following means, regardless of which Trafigura Group company the grievance relates.

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Web reporting

 

1. Please click here to access NAVEX Global’s web reporting service.

 

2. On completion of your report, either in short or long form, you will be given a unique case number and password so that you can log back into the system and add to the report, or, where possible and appropriate, to obtain feedback from Trafigura via NAVEX Global’s confidential case management system.

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By Phone


Freephone numbers are available in the majority of countries in which Trafigura operates.

 

When dialling the freephone number, callers will hear an automated message inviting them to select the language in which they would like to submit their report. They will then be redirected to a trained call operator. In the event that the operator does not speak the desired language, an interpreter will be available to provide support.

Having spoken to a call operator, the caller will be given a case number and asked to generate a password so that they can call back later to receive any feedback. This unique number will be used when information is relayed directly to and from our company via NAVEX Global.

 

Follow the instructions for dialling in:

 

  • In the country list below, select the country you're calling from.
  • Call the number provided. In some countries, multiple options may be available depending on your phone carrier. You may also be prompted to enter a specific code number.
  • Follow the recorded guidance to speak to an operator and report your feedback in English or your own language.

 
Select the country in which you are located from the below list.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Australia

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolivia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brazil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canada

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions
Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colombia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Democratic Republic of the Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ghana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Greece

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

India

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonesia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japan

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mexico

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongolia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Mozambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Namibia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Netherlands

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Pakistan

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panama

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguay

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Peru

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Romania

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Russia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapore

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

South Africa

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

South Korea

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Spain

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Switzerland

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzania

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Turkey

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ukraine

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United Arab Emirates

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United Kingdom

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguay

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

United States

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnam

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Zambia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

If the country in which you are located isn’t listed in the above list and you wish to make a report, please contact grievance@trafigura.com.

 

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in a failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office.

Our commitment

 
We believe that every grievance must be managed consistently and with due respect for the complainant.

Logging and investigating all grievances does not mean that they will all be accepted as legitimate complaints. As a point of principle, our responsibility to remediate a grievance will be limited to those cases where the alleged harm/wrong is caused by our activities, or where our activities have contributed.

Should you have any general questions about this service or about our responsibility program as a whole please click here.

Our response

 
As outlined above, when you report a grievance to NAVEX Global, an anonymous case number will be generated. We will endeavour to review each case via NAVEX Global within a two week period. Please note that whilst we commit to acknowledge and review all grievances, it is likely in many cases that details about the outcome of any subsequent investigation will be confidential and it will not be appropriate to be shared via an anonymous third party reporting service.

Whilst every effort will be made to maintain the anonymity of anyone who wishes to raise a grievance via NAVEX Global there may be occasions when the identity of the complainant may become apparent as a consequence of any resulting review or investigation.

In the event of an emergency (defined as imminent threat to life or imminent threat of physical harm to persons or property) NAVEX Global will attempt to contact our authorised recipients via their emergency telephone numbers.

Reportando las quejas de manera segura, anónima y con confianza

 
Al Grupo Trafigura le interesa fomentar la identificación y escalada de situaciones que puedan afectar negativamente las operaciones o la reputación del Grupo, el bienestar de sus empleados o las comunidades en las que el Grupo Trafigura desarrolla sus actividades comerciales.

Para ayudar a mejorar la velocidad y facilidad con la que se escalan los problemas, Trafigura ha contratado a un proveedor líder en el mercado de gestión de reclamos llamado NAVEX Global para suministrar una línea telefónica anónima atendida las 24 horas del día, 365 días del año y un servicio de informes web para reportar quejas.

Una “queja” es cualquier comentario negativo o preocupación genuina de una parte interesada relacionada con las operaciones o actividades de Trafigura. Nuestros criterios para la aceptación de una queja son amplios y flexibles, con el fin de dar cabida a la mayor variedad posible de las mismas. Este servicio está disponible para todas las partes interesadas internas y externas. A nivel mundial, las quejas se pueden registrar a través de los siguientes medios, sea cual sea la empresa del Grupo Trafigura a la que se refieran.

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Denuncias a través del web

 

1. Haga clic aquí para acceder al servicio de informes vía web de NAVEX Global.

 

2. Al completar su informe, ya sea en forma corta o larga, se le proporcionará un código de caso y una contraseña únicos para que Ud. pueda volver a iniciar sesión en el sistema y agregar al informe o, cuando sea posible y apropiado, obtener comentarios de Trafigura a través del sistema de gestión de casos confidenciales de NAVEX Global.

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Por teléfono

 

Los números de teléfono gratuitos están disponibles en la mayoría de los países en los que opera Trafigura.

 

Al marcar el número de teléfono gratuito, las personas que llamen escucharán un mensaje automático invitándolos a seleccionar el idioma en el que les gustaría enviar su informe. Luego serán redirigidos a un operador de llamadas capacitado. En caso de que el operador no hable el idioma deseado, un intérprete brindará apoyo.

Después de hablar con el administrador de llamadas, se le dará a la persona que llama un código de caso y se le pedirá generar una contraseña para que pueda volver a llamar más tarde y recibir comentarios. Este número único se utilizará cuando la información se transmite directamente desde y hacia nuestra empresa a través de NAVEX Global.

 
Siga las instrucciones para realizar la llamada:

  • En la lista de países a continuación, seleccione el país desde el que llama
  • Llame al número proporcionado. En algunos países, pueden estar disponibles varias opciones según su operador de telefonía. También se le puede solicitar que ingrese un número de código específico
  • Siga la guía grabada para hablar con un operador e informar sus comentarios en inglés o en su propio idioma

Seleccione el país en el que se encuentra de la siguiente lista. Actualmente, la guía por países solo está disponible en inglés.

Angola

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Argentina

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Australia

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Bolivia

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Brasil

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Canadá

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Chile

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions
Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

China

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Colombia

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Cuba

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

República Democrática del Congo

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ecuador

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Ghana

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Grecia

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Guatemala

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Honduras

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

India

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Indonesia

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Japón

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

México

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Mongolia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Mozambique

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Namibia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Holanda

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Pakistán

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Panamá

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Paraguay

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Perú

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rumania

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Rusia

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Singapur

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Sudáfrica

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Corea del Sur

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

España

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Suiza

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Tanzania

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Turquía

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Ucrania

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Emiratos Arabes Unidos

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Reino Unido

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Uruguay

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Estados Unidos

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

Vietnam

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Zambia

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

Si el país en el que se encuentra no figura en la lista anterior y desea realizar un reporte, comuníquese con grievance@trafigura.com.

Tenga en cuenta que debido a la cobertura de red local limitada o inconsistente en algunas jurisdicciones, el acceso a la línea de reclamos por teléfono a veces puede resultar en una falla en la conexión con el personal de NAVEX Global. Los fallos de conexión están fuera de nuestro control y se observan con mayor frecuencia en relación con las llamadas que se realizan a través de proveedores de servicios de VoIP o cuando la conectividad celular / móvil es débil. En tales casos, alentamos respetuosamente a las partes interesadas a informar las quejas a través de la plataforma web, como se explica a continuación, o si las partes involucradas se sienten cómodas al hacerlo, pueden buscar otro canal de comunicación como por correo electrónico a través de grievance@trafigura.com o, si es relevante, poniéndose en contacto directamente con una oficina local de Trafigura.

Nuestro compromiso

 

Creemos que cada queja debe manejarse de manera consistente y con el debido respeto por el denunciante.

Registrar e investigar las quejas no significa que todas ellas serán aceptadas como quejas legítimas. Como punto de principio, nuestra responsabilidad de remediar una queja se limitará a aquellos casos en los que el supuesto daño / perjuicio sea causado por nuestras actividades, o donde nuestras actividades hayan contribuido.

Si tiene alguna pregunta general sobre este servicio o sobre nuestro programa de responsabilidad en su conjunto, haga clic aquí.

Nuestra respuesta

 
Como se describió anteriormente, cuando reporte una queja a NAVEX Global, se generará un número de caso anónimo. Nos esforzaremos por revisar cada caso a través de NAVEX Global en un plazo de dos semanas. Tenga en cuenta que si bien nos comprometemos a reconocer y revisar todas las quejas, es probable que en muchos casos los detalles sobre el resultado de cualquier investigación posterior sean confidenciales y no sea apropiado compartirlos a través de un servicio de informes de terceros anónimos.

Si bien se hará todo lo posible para mantener el anonimato de cualquier persona que desee presentar una queja a través de NAVEX Global, puede haber ocasiones en las que la identidad del denunciante se haga evidente como consecuencia de cualquier revisión o investigación resultante.

En caso de una emergencia (definida como una amenaza inminente para la vida o una amenaza inminente de daño físico a las personas o la propiedad), NAVEX Global intentará comunicarse con nuestros destinatarios autorizados a través de sus teléfonos de emergencia.

安全、匿名、放心地进行申诉上报

 
托克集团鼓励大家去识别和上报那些可能会对企业运营、企业声誉、员工福利或托克集团的商业活动所在的社区产生负面影响的问题。

 

为加快大家上报问题的速度和效率，托克在跟与市场领先的申诉上报供应商NAVEX Global合作，专门提供全年无休的人工电话热线和网络上报服务，用于匿名申诉上报。

 

“上报”是指利益相关者对托克的运营和活动提供他们的负面反馈或表达他们的担忧。我们接收的申诉的标准是广泛和灵活的，我们希望可以接收尽可能多的上报。所有内部和外部利益相关者都可以使用该服务。在全球范围内，不管上报内容跟托克集团哪个所属公司有关，大家都可以通过以下方式来上报申诉。

Image alt
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网络上报

 

1. 请点击此处访问NAVEX Global的网络上报服务。

 
2. 不论上报内容的长短，在您完成上报后，您都将获得一个唯一的案例编号和密码，之后您可以重新登录系统并添加上报信息，或者在可能和适当的情况下，通过NAVEX Global保密的案例管理系统得到托克的反馈。

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电话上报

 
在托克运营的大部分国家或地区，都有当地的免费申诉热线。

当拨打免费热线时，来电者可以按照自动语音提示选择合适的语言来申诉，然后系统将转给专业的话务员接听，如果话务员在进行沟通的时候有语言困难，将会有口译员提供相应支持 .

当与话务员沟通后，来电者将收到一个随机编号并会被要求为此次申诉设置一个密码，该编号可用于后续电话和反馈的跟踪。这个唯一的编号也将被用于我司与Navex全球之间的信息沟通。

 

请遵循以下提示拨打热线：

  • 在以下国家列表中，选择您所在地的国家。
  • 拨打相应的热线号码。在一些国家，将提供多个号码选择以匹配不同的电话运营商。系统也可能会提示您输入特定的号码。
  • 按照提示语音与系统话务员进行沟通并确认您的上报是用英语或其他语言进行。

 

在以下国家列表中，选择您所在地的国家。

 

国家操作指南目前仅提供英文版本。

安哥拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

阿根廷

Step 1

From an outside line, dial the following number:
0800 345 8169

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

澳大利亚

Step 1

From an outside line, dial the following number:
1800 718 246

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

玻利维亚

Step 1

From an outside line, dial the following number:
800 10 4610

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴西

Step 1

From an outside line, dial the following number:
0800 764 5007

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

If you can’t make the call from a mobile phone, please dial the number from a landline or use the NAVEX online reporting option to submit your concern.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

加拿大

Step 1

From an outside line, dial the following number:
1 (844) 929-1436

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

智利

Step 1

From an outside line, please call one of the numbers listed below that is associated with your phone carrier:

Easter Island  800 800 311
Easter Island (Spanish)  800 800 312
ENTEL  800 360 311
ENTEL (Spanish)  800 360 312
Telefonica  800 800 288
Telmex  800 225 288

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English. You will be given the option to make your report in English or your own language.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions
Easter Island No known restrictions
Easter Island (Spanish) No known restrictions
ENTEL Public phones require coin or card deposit
ENTEL (Spanish) No known restrictions
Telefonica No known restrictions
Telmex No known restrictions

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

中国

Step 1

From an outside line, dial the following number:
400 120 4727

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

哥伦比亚

Step 1

From an outside line, dial the following number:
01 800 5189948

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

古巴

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

刚果民主共和国

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

厄瓜多尔

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

加纳

Step 1

From an outside line, dial the following number:
0-2424-26-004

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

希腊

Step 1

From an outside line, dial the following number:
800 848 1540

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瓜地馬拉

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

洪都拉斯

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

印度

Step 1

From an outside line, dial the following number:
000 800 0502 205

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

印度尼西亚

Step 1

From an outside line, dial the following number:
007-803-321-2310

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

日本

Step 1

From an outside line, dial the following number:
0800-100-9067

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

墨西哥

Step 1

From an outside line, dial the following number:
800 681 9237

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

蒙古

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

莫桑比克

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

纳米比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

荷兰

Step 1

From an outside line, dial the following number:
0800 0226694

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴基斯坦

Step 1

From an outside line, dial the following number:
00-800-01-001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拿马

Step 1

From an outside line, dial the following numbers:
800-0109 ; 800-2288 (Spanish)

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

巴拉圭

Step 1

From an outside line, dial the following number:
Asuncion City 008-11-800

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

The call cannot be completed through cellular phones and may not be available from every phone or public phone.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

秘鲁

Step 1

From an outside line, dial the following number:
(0800) 78119

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

罗马尼亚

Step 1

From an outside line, dial the following number:
0800 360 170

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

俄罗斯

Step 1

From an outside line, dial the following number:
8 800 100 63 44

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

新加坡

Step 1

From an outside line, dial the following number:
800 492 2334

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

南非

Step 1

From an outside line, dial the following number:
080 098 3755

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

韩国

Step 1

From an outside line, dial the following number:
080-870-1608

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

西班牙

Step 1

From an outside line, dial the following number:
900 999 399

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

瑞士

Step 1

From an outside line, dial the following number:
0800 555 691

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

坦桑尼亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

土耳其

Step 1

From an outside line, dial the following number:
0811-288-0001

Step 2

When prompted* dial the following code: 8449291436

*This initial prompt could be either a voiceless tone or a message in English.

Step 3

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 4

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

Please note the service is not accessible to mobile phones. Public phones require coin or card deposit.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌克兰

Step 1

From an outside line, dial the following number:
0800 801 210

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

阿拉伯联合酋长国

Step 1

From an outside line, dial the following number:
800 0320643

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

英国

Step 1

From an outside line, dial the following number:
0800 086 8404

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

乌拉圭

Step 1

From an outside line, dial the following number:
000-413-598-5541

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

美国

Step 1

From an outside line, dial the following number:
844 929-14 36

Step 2

You will be given the option to make your report in English or your own language.
You will hear a recorded message in the selected language explaining the call process.

Step 3

The first person who speaks to you will be an English-speaking interviewer. He or she will bring an interpreter into the conference call who speaks your language to assist you in reporting your concern. This may take a few minutes.

Restrictions

No known restrictions.

Recommendations when dialling-in from a business line
  • Your business phone plan must be provisioned for international dialling.
  • Your business phone must allow the sequence of numbers to be dialled.
  • If voice over Internet Protocol (VoIP) is utilised, please notify Navex Global Client Care accordingly.

Recommendations when dialling-in from a home or mobile phone
  • Our telephone provider allows mobile phone connectivity. It is the responsibility of your individual mobile phone telephone provider to allow for calls to be transferred to our provider.
  • Home phone / mobile phone plans must allow international dialling.
  • Please confirm with your telephone carrier that they allow calls to Integra and AT&T.

Please be advised that due to limited or inconsistent local network coverage in some jurisdictions, accessing the grievance line by phone may sometimes result in failure to connect to NAVEX Global personnel. Connection failures are beyond our control and are most commonly seen in relation to calls that are made through VoIP service providers, or where cell / mobile connectivity is weak. In such instances we respectfully encourage stakeholders to either report grievances via the web platform, as explained below, or if the parties involved are comfortable in doing so, pursuing another channel of communication such as by email via grievance@trafigura.com or, if relevant, by contacting a local Trafigura office directly.

越南

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

赞比亚

Reporting by phone is not currently available for the location you have selected. Please use the NAVEX online reporting option to submit your concern.

如您没有在以上列表中找到您想上报的所在国际或地区，请联系：grievance@trafigura.com

请知悉由于受当地网络覆盖的影响，一些地区的电话可能无法接入Navex全球系统。这种链接失败的情况常发生在使用VoIP电话或手机信号弱的区域，鉴于我司无法改善由此产生的接入失败问题，我们鼓励利益相关者按照如下方式通过网络平台提出报告，或者如果相关方觉得可行，可以通过邮件进行沟通，邮箱地址：grievance@trafigura.com， 或者可以直接联系托克位于当地的办事处。

我们的承诺

 

我们认为，必须始终如一地处理每一项上报，并对上报人给予应有的尊重。

我们会对所有上报进行记录和调查，但不意味着它们都将被视为合法投诉。我们的原则是，我们对申诉的补救责任将仅限于那些由我们的商业活动所导致不良后果的案件。

如果您对这项服务内容或我们责任范围有任何问题，请点击此处。

我们的回应

 
如上所述，当您向NAVEX Global上报申诉时，您将收到一个的匿名案例编号。我们将在两周内通过NAVEX Global去审查每个案例。请注意，虽然我们承诺会接收并审查所有上报，但在很多情况下，我们可能需要对后续调查结果的详细信息进行保密，这些信息并不适合通过匿名的第三方报告服务来分享。

对于任何通过NAVEX Global来上报申诉的个人，我们将尽一切努力去保护他们的匿名性。但在某些情况下，关于案例的后续审查或调查可能会暴露投诉人的身份。

发生紧急情况（对生命的紧急威胁或对人身、财产造成的直接威胁），NAVEX Global将尝试通过他们的紧急联络电话号码来联系我们授权的联络人。